FAQ's

I live in the area, can I collect my item instead of waiting for delivery ?

Yes ! You can come over and collect your item. Best practice is to give us a call on 01744 454 534 before you leave so we can get the item ready for you when you arrive. Also please keep in mind our opening hours: Monday to Friday 9AM - 5PM, excluding bank holidays. Our full address: Unit 5D, Delta Road Industrial Estate, St Helens, WA9 2EQ

 

How long will my delivery take?

Any orders placed using Standard Free UK shipping are sent using Royal Mail 48 service, which take 2 - 3 working days. Express shipping is Royal Mail 24 which takes 1 - 2 working days. If you have selected DPD 24 service, your order will be delivered on the next working day by DPD. We make exception if you have made your purchase using DPD 24 on Friday, your order will be dispatched using Royal Mail Special Delivery Guaranteed and you will receive it on Saturday.

Please note that only orders placed before 3PM are dispatched on the same day. If you have placed order after 3PM, it will be dispatched on the next working day.

International items may take from 3 to 15 working days. Please refer to our shipping policy for full details.

 

My shoes don’t fit/I don’t like them. Can I return them?

Yes! We allow 30 days after delivery for you to return your order for refund or exchange, no matter what reason you have. Please go to returns.shuwish.com to start the returns process.

 

Who pays for the return shipping?

Please go to returns.shuwish.com, we will issue you prepaid return label so you don't have to pay for the return shipping. Please make sure you do this as we are unable to refund any shipping cost you may incur otherwise. This only applies to UK orders, if you are ordering from abroad, you are liable for your own return shipping cost. Please make sure that you include your order details when you email us. If you have any issues with the automatic returns system, please Contact Us

 

My delivery is late, when will it arrive?

First of all, check when you have placed your order was it before or after 3PM? It may be that your item has been dispatched on the next working day as per our shipping policy.

Secondly please kindly check your tracking information with the carrier (we always send you an email with shipping confirmation that contains tracking details).

Finally if you are unable to get information, please email on contact@shuwish.com or call us on 01744 454 534 and we will try our best to resolve the problem.

 

I have paid for next day delivery, my item is not here. Why?

As above, please check when you have placed your order was it before or after 3PM? It may be that your item has been dispatched on the next working day as per our shipping policy.

Please keep in mind that If you have placed order on Friday night, it will be dispatched on Monday. If this is not the case, please check your tracking details (from shipping confirmation email).

If this doesn’t help, please email on contact@shuwish.com or call us on 01744 454 534 and we will try our best to resolve the problem.

 

Do you offer discounts if I buy large quantity?

If you are interested in buying more than 10 pairs of shoes, we may be able to offer additional discount. Please get in touch!

 

Do you ship outside UK?

Yes, we do. We ship worldwide. Transit times depend on where you are.

Orders shipped to Germany, France, Italy, Spain, Austria and Belgium are sent via DPD and will be delivered within 2 - 3 working days. Orders to other European countries are sent via Royal Mail and delivery normally take 5 working days. Shipping time to the Rest of the World takes up to 14 working days.

 

How do I know I can trust you ?

We understand that buying online is not always easy and straight forward. We put great pride into making sure that all our customers are satisfied and that orders are dispatched on time.  If this is not enough, you can google us ! We also sell on Amazon and eBay and receive excellent feedback from our buyers.

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