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I live in the area, can I collect my item instead of waiting for delivery ?
Yes ! You can come over and collect your item. Best practice is to give us a call on 0151 7080 444 a day before so we can get the item ready for you when you arrive. Also please keep in mind our opening hours: Monday to Saturday 9:00AM - 5:00PM. We don't work on Bank Holidays. Our full address: Shoe Express Ltd, 154 - 155 Charlotte Way, St.Johns Precinct, Liverpool, L1 1NB
How long will my delivery take?
Any orders placed using Standard UK shipping are sent using Hermes, which will take 2-3 working days. Express shipping is Hermes which takes 1 - 2 working days.
Please note that only orders placed before 12PM are dispatched on the same day. If you have placed order after 12PM, it will be dispatched only on the next working day.
International items may take from 3 to 15 working days. Please refer to our shipping policy for full details.
My shoes don’t fit/I don’t like them. Can I return them?
Yes! We allow 30 days after delivery for you to return your order for refund exchange.
Who pays for the return shipping?
You are responsible for your own cost of sending the item back. We will only refund the amount of your original order. If we have made a mistake or your item is faulty, please Contact Us before sending any items back.
My delivery is late, when will it arrive?
First of all, check when you have placed your order was it before or after 12PM? It may be that your item has been dispatched on the next working day as per our shipping policy.
Secondly please kindly check your tracking information with the carrier (we always send you an email with shipping confirmation that contains tracking details).
Finally if you are unable to get information, please email on email@example.com or call us on 0151 7080 444 and we will try our best to resolve the problem.
I have paid for next day delivery, my item is not here. Why?
As above, please check when you have placed your order was it before or after 12PM? It may be that your item has been dispatched on the next working day as per our shipping policy.
Please keep in mind that If you have placed order on Friday night, it will be dispatched on Monday. If this is not the case, please check your tracking details (from shipping confirmation email).
If this doesn’t help, please email on firstname.lastname@example.org or call us on 0151 7080 444 and we will try our best to resolve the problem.
Do you offer discounts if I buy large quantity?
If you are interested in buying more than 10 pairs of shoes, we may be able to offer additional discount. Please get in touch!
Do you ship outside UK?
Yes, we do. We ship worldwide. Transit times depend on where you are.
Orders shipped to Germany, France, Italy, Spain, Austria and Belgium are sent via DPD and will be delivered within 2 - 3 working days. Orders to other European countries are sent via Royal Mail and delivery normally take 5 working days. Shipping time to the Rest of the World takes up to 14 working days.
How do I know I can trust you ?
We understand that buying online is not always easy and straight forward. We put great pride into making sure that all our customers are satisfied and that orders are dispatched on time. If this is not enough, you can google us ! We also sell on Amazon and eBay and receive excellent feedback from our buyers.