Refund Policy

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please go to returns.shuwish.com to start your returns process.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days. 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

refunds@shuwish.com

 

Exchanges:

If you need to exchange it for the same item, send us an email at exchanges@shuwish.com and send your item to: 

Glam Trading Ltd, Unit 5D, Delta Road Industrial Estate, St Helens, WA9 2EQ 

Shipping:

To return your product, you should mail your product to: Glam Trading Ltd, Unit 5D, Delta Road Industrial Estate, St Helens, WA9 2EQ 

Please contact us including your order details, to receive prepaid shipping label (UK Only).

We will be unable to refund your shipping cost if you don't use our label.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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